Service Desk Analyst

Team & Role

We are the Managed IT Services provider arm of bennettbrooks, with over 30 years of exceptional service to SME organisations, from small start-ups to larger businesses.

With competencies in infrastructure, virtualisation, cloud, voice, platform integration and development we support in the region of 4000 endpoints across 100+ client locations on a primarily remote basis.

You will be joining an established team of experienced analysts with experience across the Microsoft on-premises stack, plus Azure, Google and Amazon cloud platforms.

This position offers exposure to a variety of physical and virtual environments, insight into different industries, with frequent opportunity to use new technologies.

There are internal progression opportunities within the team and business. A competitive salary, continued training and generous holiday allowance are all part of the package.

Specification & Requirements

This position is responsible for providing technical support to internal and external supported users in a desktop, server, cloud, and infrastructure environment.

Strong analytical and problem-solving skills are needed to be successful in this position in addition to being a competent self-motivator/manager.

The ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required.


  • Create, Update and Respond to ticket requests either via email or phone, with professional and timely responses.
  • Provide support to clients primarily remotely.
  • Correct faults and provide resolution of complex problem tickets
  • Perform computer and network troubleshooting and upgrades
  • Assist in the creation of processes and procedures for client tasks
  • Contribute to the administration of network backup and disaster recovery
  • Contribute to the implementation of projects


  • Excellent verbal and written skills
  • Knowledge of Windows operating systems up to Windows 10
  • Knowledge and experience of Office 365 Support and Configuration.
  • Knowledge of Windows Server
  • Understanding of network switches, routers, and firewalls.
  • Virtualization with Microsoft Hyper-V a plus.
  • Troubleshooting, project management, initiative and professionalism are important.


  • At least five years industry experience required
  • At least three years managed service provider experience required


  • Competitive salary
  • 36 days holiday inclusive of public holidays and Christmas closure
  • Option to buy/sell a maximum of 5 days holiday
  • Flexible working (3 days office minimum)
  • Employee assistance programme (which includes; Life support, Legal information, Bereavement support, Medical Information, CBT & Managerial Support).
  • Pension scheme – 5% employer contribution
  • Life assurance cover (2x annual salary)
  • On site parking
  • Option of salary sacrifice pension scheme
  • Enhanced maternity/paternity/shared parental pay
  • Enhanced sick pay
  • Referral scheme
  • Paid volunteer time and an annual charitable donation on your behalf
  • Long service enhancements to employer pension contribution and holiday entitlement

Location: Hybrid – Cheadle site and home
Hours of work: Full or Part-time between Monday – Friday with out of hours support as required
Salary: up to £43,200 FTE per annum, raising to £46,000 upon successful completion of probation.

Sage logo
Quickbooks logo
Xero Platinum partner logo
ICAEW logo