Team & Role
We are the Managed IT Services provider arm of a Top 100 accountancy practice, with over 30 years of exceptional service to SME organisations, from small start-ups to larger businesses. With competencies in infrastructure, virtualisation, cloud, voice, platform integration and development we support in the region of 4000 endpoints across 100+ client locations on a primarily remote basis. You will be joining an established team of experienced analysts with experience across the Microsoft on-premises stack, plus Azure, Google and Amazon cloud platforms. This position offers exposure to a variety of physical and virtual environments, insight into different industries, with frequent opportunity to use new technologies. There are internal progression opportunities within the team and business. A competitive salary, continued training and generous holiday allowance are all part of the package.
Specification & Requirements
This position is responsible for providing technical support to internal and external supported users in a desktop, server, cloud, and infrastructure environment. Strong analytical and problem-solving skills are needed to be successful in this position in addition to being a competent self-motivator/manager. The ability to support the installation and maintenance of client PC/Server hardware and software with the ability to perform network deployments is required.
Responsibilities
- Create, Update and Respond to ticket requests either via email or phone, with professional and timely responses.
- Provide support to clients primarily remotely.
- Correct faults and provide resolution of complex problem tickets
- Perform computer and network troubleshooting and upgrades
- Assist in the creation of processes and procedures for client tasks
- Contribute to the administration of network backup and disaster recovery
- Contribute to the implementation of projects
Skills
- Excellent verbal and written skills
- Knowledge of Windows operating systems up to Windows 10
- Knowledge and experience of Office 365 Support and Configuration.
- Knowledge of Windows Server
- Understanding of network switches, routers, and firewalls.
- Virtualization with Microsoft Hyper-V a plus.
- Troubleshooting, project management, initiative and professionalism are important.
Experience
- At least five years industry experience required
- At least three years managed service provider experience required
Benefits
- Competitive salary
- 36 days holiday inclusive of public holidays and Christmas closure
- Option to buy/sell a maximum of 5 days holiday
- Flexible working (3 days office minimum)
- Employee assistance programme
- Pension scheme – 5% employer contribution
- Life assurance cover (2x annual salary)
- Option of salary sacrifice pension scheme
- Enhanced maternity/paternity/shared parental pay
- Enhanced sick pay
- Referral scheme
- Paid volunteer time and an annual charitable donation on your behalf
- Long service enhancements to pension and holidays
Contract type: Permanent
Location: Hybrid – Altrincham and home
Hours of work: Full or Part-time between Monday – Friday with out of hours support as required
Salary: up to £43,200 FTE per annum, raising to £46,000 upon successful completion of probation.
